Dell Support Survey

Despite my recent move to OSX for work environment I am a big fan of Dell. Their servers, especially the latest lines, are solid, well-constructed machines that perform very very well for their price. The desktop and laptop business lines are also good machines (I especially like the no-tools-required construction of the Optiplex line) and they have never failed to satisfy the terms of the purchased warranty on any piece of hardware. I paid for 4hr onsite hardware replacement on our first couple servers due to the sales rep lumping it in at virtually no added cost and when a CPU failed in one of those servers they were on site replacing the CPU in less than 3 hours. Also as a small business customer you get to talk to Americans living in Texas when you call for support.

In any case, the one thing I hate about Dell is every damn time you use support they follow up a week or so later with a phone call and email both asking you to complete different surveys. I don’t want to get a call every time a hard drive fails and needs replaced or every time a server power supply fails. These are relatively common, harmless events. Just ship or bring me the part depending on the warranty terms and leave it at that. The phone version of the survey is at least an english-speaking, generally pleasant person but they use that call-ahead garbage where you have to wait for them to take the call after they have called you and if you ignore them or hang up they will call back every day. My responses are rapidly growing more venomous.